At Aztec Aura Piercings and Adornments, customer satisfaction is our top priority. We want you to love your purchase, but if you are not completely satisfied, we're here to help.
Jewelry:
- Jewelry Returns: We accept returns on jewelry items within 14 days of the purchase date for items that are unused, unopened, and in original packaging. If the item is damaged upon receipt, please contact us within 7 days to initiate a return.
- Exchanges: If you would like to exchange a jewelry item for another size, color, or style, we will happily assist you. Items must meet the same conditions as returns.
- Non-returnable items: Customized jewelry, used body jewelry, or any jewelry that has been altered or resized are not eligible for returns or exchanges for hygienic and safety reasons.
- Shipping Time: Jewelry orders typically ship within 2-3 weeks from the order date. Custom jewelry orders may take up to 12 weeks for production and shipping. Please keep this in mind when ordering custom pieces.
- Shipping costs for returns and exchanges are the responsibility of the customer unless the item was defective or an error occurred during shipment.
How to Return/Exchange Jewelry:
- Contact us via email at [your email] or by phone at [your phone number] to request a return or exchange.
- Provide your order number and reason for return or exchange.
- We will provide you with further instructions for shipping your item back.
Please note that returns and exchanges are processed once we receive the item and confirm its condition.
